Refund policy
Refund Policy
We want you to be happy with your bracelet. Because every piece is engraved to order, our policy works a little differently from a standard returns policy — please read this before ordering.
Personalized items
Engraved bracelets are made specifically for you and cannot be resold, so we do not accept returns or exchanges for change of mind, wrong size selection, or a spelling error in text you submitted. Please check your engraving text carefully before completing your order.
What we always cover
We will replace or fully refund your order, at your choice, if:
- The item arrives damaged or defective
- We engraved something different from what you submitted
- The wrong colour or set was sent
- Your order never arrives
In these cases you do not need to return the item. Email us at support@shopeverlink.com within 30 days of delivery with your order number and a photo of the item, and we will make it right.
Non-personalized returns
If you receive an item without engraving, you may return it within 30 days of delivery in unworn, original condition for a full refund. You are responsible for return shipping unless the item was defective.
Cancellations
You can cancel for a full refund any time before engraving begins. That window is usually the first 24 hours after ordering. Once your piece has been engraved we can no longer cancel it, since it cannot be sold to anyone else.
Refund timing
Approved refunds are issued to your original payment method. Your bank typically takes 5–10 business days to post the funds after we process the refund.
How to reach us
Email support@shopeverlink.com with your order number and, where relevant, a photo. We respond within 1–2 business days.